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How i4edu Handles Your Personal Data

At i4edu, we are straightforward about what data we collect, why we collect it, and how long we keep it — because your account security depends on that…

Data TransparencyAccount-Level ControlsIndia-Compliant PracticesSecure StorageRight to Access

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What This Policy Covers and Where It Applies

i4edu Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers personal data processed in connection with your i4edu account, including registration details, payment records from UPI, Paytm and PhonePe transactions, device identifiers, and activity logs. Availability of our platform depends on local law and is accessible where local law permits. We process

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data in accordance with applicable Indian data protection frameworks, and we store payment-method data only for the duration required to complete, verify and reconcile a transaction. We do not sell your personal data to third parties. Any data shared with payment processors — such as those
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enabling UPI, Paytm or PhonePe deposits — is governed by a data-processing agreement that limits use to transaction fulfilment only. If you have questions about jurisdiction-specific rights, our support team can point you to the relevant section of this document.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our privacy team is reachable through any of the channels below. We aim to respond to all data-related requests within seven working days. Complex erasure or portability requests may take up to thirty days under applicable law.

Team online

Email the Privacy Team

Send your data request or concern to our dedicated privacy address. Include your registered account email so we can verify your identity before acting on any request. We do not action requests from unverified senders.

Live Chat Support

Open a live chat session from within your logged-in account and select the Privacy category. Our agents can escalate to the privacy team in real time and confirm your request has been logged with a reference number.

Help Centre Ticket

Submit a formal support ticket via the Help Centre portal. Choose Data and Privacy from the drop-down menu. Ticket submissions create a traceable record and are assigned a case ID so you can follow up at any point.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at i4edu

We apply layered security controls to every account on i4edu, combining encryption at rest, TLS in transit, and access-controlled internal systems so that only authorised personnel can reach…

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256.

Cookie Controls

We use session cookies for login continuity, analytics cookies to understand how you navigate the lobby, and preference cookies to…

Account Security Practices

Two-factor authentication is available on every account and we strongly encourage you to enable it.

Data Retention Schedule

We keep account and transaction data for the minimum period required by applicable law and our payment-processor agreements.

Who Can Access Your Data

Internal access to personal data is role-restricted. Only fraud, compliance and payment-reconciliation teams can view transaction-level records, and all access…

Requesting Changes or Erasure

You have the right to request correction of inaccurate data or deletion of your account records where no legal hold…

Frequently Asked Questions About Your Privacy

We have answered the questions our account holders ask most often about data rights, cookies, payment data and how to contact us. If your question is not here, reach out through any support channel and we will respond within seven working days.

We collect your name, contact email, mobile number, and the KYC documents required to verify your identity. Once you make a deposit, we also record the payment method used — such as UPI or PhonePe — and the transaction amount and timestamp.

Payment data from UPI, Paytm and PhonePe is encrypted at rest and only retained for the period needed to reconcile and verify the transaction. We do not store your full UPI VPA or Paytm wallet credentials on our servers beyond what processing requires.

Yes. Submit a data access request via the Help Centre ticket system or Live Chat. We will verify your identity and deliver a structured copy of your account data within thirty days of confirming the request.

Contact our privacy team by email or Live Chat and request erasure. We will delete all records not subject to a legal retention obligation. You will receive written confirmation once the deletion is complete, typically within thirty days.

We share data only with payment processors (to handle UPI, Paytm and PhonePe transactions) and identity verification providers required for KYC. All third-party partners are bound by data-processing agreements limiting their use to the specific service they provide.

Non-essential cookies can be turned off in the Cookie Preferences panel inside your account settings. Session cookies are required for login to function; all other categories — analytics and preference cookies — are optional and can be disabled without affecting core account access.

Contact our support team immediately via Live Chat and our security team will review your login history and access logs. We recommend enabling two-factor authentication straight away and updating your password while the review is under way.

How i4edu Handles Your Personal Data

Reach Our Privacy Team Directly

Email the Privacy Team

Live Chat Support

Help Centre Ticket

Data Handling, Cookies and Account Security at i4edu

Encryption at Rest and in Transit

Cookie Controls

Account Security Practices

Data Retention Schedule

Who Can Access Your Data

Requesting Changes or Erasure

Frequently Asked Questions About Your Privacy

01 What personal data does i4edu collect when I open an account?

02 How is my UPI or Paytm payment data stored and protected?

03 Can I request a copy of all the data i4edu holds about me?

04 How do I ask i4edu to delete my account data?

05 Does i4edu share my data with third parties?

06 How can I manage or disable cookies on i4edu?

07 What should I do if I think my account data has been accessed without my permission?

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